How can you manage your emotions in a conflict situation so that you remain aware of how you are communicating and listening?
When you have a conflict with someone with whom you only communicate online (instructor, another student, online customer service, etc.), how do you resolve your conflict?
What is appropriate, and what is not? When you have a conflict with someone you see face-to-face, how do you resolve your conflict? What is appropriate, and what is not?
Conflict
Conflict is a clash or disagreement, often violent, between two opposing groups or individuals.
Conflict resolution
It is the process of resolving the conflict. Communication and listening are the two effective way to resolve most of the conflict.
Conflict resolution ( through online)
Conflict resolution through online should be applied only in such Situations which allow only online communication otherwise online conflict resolution is not recommended. In person conflict resolution is far better than phone or online communication. Tips for conflict resolution through online:
* delay the response ; don't respond in a conflict situation immediately especially if you are emotionally hurt. The response can't be wise, when you are emotionally burdened. Take time to relax and respond.
* Decide to respond or not to respond: Read the information/ critique/ mail/ post repeatedly and decide whether to ignore it or respond to it.
* Consult senior officers: Comments or opinions of others may give us a different perspective to the problem.
* Clarify the post or mail and communicate back; In case of any doubts , clarify with the person. Communicate back your feelings, acknowledge if any wrong doing.
* use proper words and acknowledge the positive side and any acceptance. Express the emotions by using icons that shows emotions. ex: angry face, smiling, or sleeping..
Resolution of conflict ( face to face communication)
* Delay to respond: Take a little time ( some times days ) before responding to the person.
* Acknowledge, appreciate and critical comments
Focus the positive side of any and acknowledge their work and situation, appreciate( if it is needed) before correcting a person
* Accept the mistakes; Apologize for any wrong doing and take the responsibility.
* Consider others' point of view; Consider others , their feelings and attitudes.
* Avoid harsh statements, don't hurt others feelings.
* Ignore some situations of conflict, if it is not a valued one.
* Show your understanding .
How can you manage your emotions in a conflict situation so that you remain aware of...
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