Question

13. What communication strategy should a medical apsistant use with m adolescent? a Provide privacy and independence. b. Encourage decision making CUse engaging simple tools to communication information. d. All of the above A and B 14. What word means adhering to cthical standards or right conduct standands a Conscientious b. Courtesy c. Dignity d. Empathy Integrity c. 15. What word means having a courteous, conscientious, and respectful approach? Ethical b. Lawful al c. Professionalism d. Dignity Empathy e 16. What statement is incorrect? A customer is one who purchases goods or services b. Patients are considered external customers. c Supply vendors and pharmaceutical representatives are internal customers d. Administrative staff are internal customers C and D a. e Courtesy is having good manners or being polite. b. Dignity is the inherent worth or state of being worthy of respect. c Being tactful means being acutely sensitive to what is proper and appropriate when interacting with others. d. Compassion means we have a deep awareness of the suffering of another and wish to ease it 17. What statement is incorrect? Sympathy is the ability to understand another's perspective, experiences, or motivations. 18. This type of diversity pertains to the country where the person was born and holds citizenship. a. Cultural b. Race c. Nationality d. Ethnic 19. This type of diversity is defined as general customs, norms, values, and beliefs held by a group of people. a. Cultural e. Social

Answer 1

13.E.while communicating with adults we should provide privacy and help them for decision making.

14.D.emapthy is very crucial part in ethical standareds to keep the quality of care.

15.A.ethical.

16.B.patients also internal customers.

17.E.sympathy is feeling sad or pity on someones situation.

18.