Question

Response Questions Part A To C A) In a business environment, persuasion is critical to success. Persuasion is necessary when you anticipate resistance or when you are making more than routine demands. Which of the following are elements of effective persuasion? Check all that apply. Uses facts, statistics, expert opinions, and examples LLLL Engenders mistrust Includes an easy excuse Establishes credibility Focuses on direct and indirect benefits to readers follow replace B) In persuasive requests, the reasons and explanations usually precede the request. C) Dear Mr. Sanchez: Your efforts to promote ethical business practices in our city have drawn national recognition. You are an excellent role model for all our citizens, especially our youth. Following your leadership, next month Jackson High School, in partnership with the Decatur Chamber of Commerce, will be hosting our second annual Ethics and Leadership for Youth conference. Last year the ELY conference had more than 1,500 attendees from district high schools. This year we are increasing our registration to accommodate 750 more students from neighboring school districts. We are excited that so many students are interested in promoting ethics and leadership in their community. Last year, after learning about the importance of ethical leadership, students who attended our conference retumed to their home schools and implemented a total of nine ethics and leadership initiatives. One of these initiatives included a project in which students researched ethical leaders in the local community. Naturally, the students encountered much of your work and have humbly requested your presence at the Ethics and Leadership for Youth conference this year. As a speaker at the EL Y conference, you would have the opportunity to significantly impact our next generation of leaders. [CLOSING] Sincerely, Jan Sanduccino, Principal Jackson High School Which of the following paragraphs most effectively completes the [CLOSING] section of this message? Therefore, we would like to invite you to be the keynote speaker for the second annual EL Y conference. The keynote address is scheduled for 10 a.m., Friday, April 16, in the Jackson High Memorial Auditorium. Our students would be honored by your presence. If you are able to join us, please call me at (555) 673-3333 by March 15 to make arrangements. Therefore, we would like to invite you to be the keynote speaker for the second amual EL Y conference. If you are able to join us, please call me before the middle of this month. Why is the body (middle paragraph) of this message effective? It avoids mentioning direct benefits and demonstrates openness. It builds interest and notes direct and indirect benefits. It addresses the reader by name. Effective claim and complaint messages: Communicate feelings with rancor

Answer 1

A. use facts, statistics, expert opinions and examples.

(A persuasion should have a solid argument so that the other person is convinced hence presenting it with facts, statistics, expert opinions and example will increase the impact.)

Establishes credibility

(being able to persuade increases trust and expertise hence increasing credibility)

focuses on direct and indirect benefits to readers

(persuasion can be best done by telling the people how something will be beneficial to them and hence the persuader has to focus on those benefits and communicate them to the readers.)

B. precede

(giving the reasons and explanations before making the persuasive request will help to get the attention of the person and consider the request more with the reasons attached to it already known to him)