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How does your company address SMIS security concerns? Do they have a social media policy for...

How does your company address SMIS security concerns? Do they have a social media policy for employees and what is it? How do they manage inappropriate content and unfavorable reviews? So this question is regarding any company of your choice or just in general how would you answer this question regarding your company? (Management Information Systems course)

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Answer #1

SM policy - statement that describes the employee’s rights and his responsibilities
SM risk –    User-generated content and Problems with bad reviews, junk, inappropriate content, crackpot contributions.

Ford‘s has the following social media policy:   
•   Respect the privacy
•   Internet is public space
•   Internet remembers what happens on it
•   Ford asks the employees who spot potential social media issues that might merit the company response to report to the communications or legal teams.
•   Ford always ask employees to refrain from discussing the conversations that are offline
•   They always say that protect the personal information and conversations or statements unless you have the written permission.
•   Bringing else into the online conversation without their own permission can prove destructive or can cause misunderstanding or can violate laws, contracts, and confidential agreements.

Ford deals with unfavorable reviews
•   They address the reviewer personally by their name which means a lot the reviews. They think that the company is taking reviews seriously
•   By apologizing and taking responsibility.
•   They ask for the second chance always for making the things right
•   Taking the issue offline and this is how Ford handles the unfavorable reviews.

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