Question

Everyone has faced communication challenges in their work and private life. Please share a situation where a problem in communication caused a issue at work. What was the communication issues and why did it occur? How did you resolve it? Use an example of communication challenges from the text book.

Answer 1

I worked at an FM station. While working there I was offered in promotional program for the company. About of authority asked us to create a plan for the specific event .

When the plan was being created our bottom manager instructed the employee to gain information about best available processes for improving the plan accordingly.

One of the employees assigned for obtaining outside information heard it wrong and work on getting information about other FM stations rather than taking information from the customers by conducting different surveys. This type of approach directly scaled up to other employees and all the employees in the team working on the same project for finding information for competition with the other stations rather than going to the customers or the listeners by conducting various type of surveys.

This created a great confusion between the employees when they submitted the final report to the manager. Manager was highly curious by looking at those specific report and immediately conducted another operational activity for correcting the specific issue.

This type of problem how to intercourse of lack of communication between the manager and the bottom clean. As the team was not given any written instructions, level of misunderstanding was highly increased and carried the same misunderstanding to upper level.

I created a new plan by specifically creating written instructions for all of the team members and assigning roles this type of approach help me to create a better work breakdown structure and to improve the services by a great margin.