Question

You are the customer support manager for a small software manufacturer. The newest addition to your 10-person team is Sofia, a recent college graduate. She is a little overwhelmed by the volume of calls but is learning quickly and doing her best to keep up. Today, as you performed your monthly review of employee email, you were surprised to see that Sofia has received several messages from employment agencies. One message says, "Sofia, I'm sorry you don't like your new job. We have lots of opportunities that I think would much better match your interests. Please call me, and let's talk further." You're shocked and alarmed. You had no idea she was unhappy, and your team desperately needs her help to handle the onslaught of calls generated by the newest release of software. If you're going to lose her, you'll need to find a replacement quickly. You know that Sofia did not intend for you to see the email, but you can't ignore what you saw. Should you confront Sofia and demand to know her intentions? Should you avoid any confrontation and simply begin seeking her replacement? Could you be misinterpreting the email? What should you do? Use the Five-steps decision-Making process in chapter 1 (Figure 1-4) to analyse the previous situation. Identify and Evaluate a minimum of three alternatives. Develop problem statement Gather and analyse facts Make no assumptions Identify stakeholders affected by the decision Identify alternatives Involve others, induding stakeholders, in brainstorming

please answer like this form under every step

Answer 1

Answer step - 1 Develop problem statement : Team needs Sofia help to handle the Software sofla's performance employee agencies not happy with and think to Sofia from her job. onslaught of But Calls generated by the newest release of are remove Step - 2 Odentity alternatives: (1) Talk to Sofia and her not to overwhelm. encourage (2). Find replacement for sofia. (3) Talk to higher outhorities and request them about sofia, step-3 Evaluate and choose alternative : is that she way and alternative is the best one "Find replacement of Sofia" little overwhelmed by the volume of calls but learning quickly and doing her best to keep up indicates already trying to improve herself but failed to reach the expected performance. As the complyee agencies giving the message the obserne rate a employee and gives the review, as they already felt unhappy with sofia's performance, all the work

even if we talk to higher authorities they will not get Convinced. Step- 4 Emplement decision an Inform Recruitment team to find the position of Sofie immediately alternative employee for step. 5 Evaluate Results: or not it finish ( (Take then check whether new employee is capable yes and process if no "Continue the again process. other person till you find the Employee who is that position). capable for