Question

How can using the ANOVA method help analyze customer feedback in a business

Answer 1

Analyze the customer feedback in a business by using ANOVA - If we are analyzing customer survey feedback then really understand what your feedback is telling you. In this step. Firstly creating an effective process to measure the customer feedback and delve into the drivers of customer loyalty is important for business. The big statistical topics needed in customer feedback analysis i) What sort of Data do you have? - Most of the data in customer feedback is called ordinal data. Ordinal data can tell you the ranking of a value of but the distance bet^n the ranks is not clear. i.e you know that, a 1 is ranked lower than 2, which is lower than 3 but the diff bet^n 1 and 2 and 2 & 3 may be diff^n ii) do you have a big sample? - sample size and confidence intervals or standard errors are diff^n sides of the same coin if larger the sample