Question

Customer service newsletter Research effective customer service and create a newsletter that includes tips and strategies for providing effective customer service. The audience includes the administrative professionals who attend the new employee monthly roundtable discussions. The newsletter must be at least two pages. Review newsletters you have received or examples you find online to help you format the document so that it looks professional. Create an appropriate title, and include at least three gra phics and one bulleted list. (Learning Objectives 2, 3

Answer 1

Title:

Caring for Customers and making them happy

Learning Objectives:

The newsletter is created to fulfill the following objectives:

• To highlight important points that must be kept in mind in order to serve the customers with best of the services.
• To understand the strategies for serving customers in the long run and ways to retain them with the business.

Tips and strategies to provide effective customer service:

It is important to keep the customers happy by offering them the best of the services. Without a satisfied customer base, no business can think of gaining success in the long run and survive for long. Following are the strategies to provide effective customer service:

• Making the employees understand the importance of a customer right at the time of employment itself.
• Framing policies for the welfare of the customers and keeping them in mind as and when strategies are framed.
• Trying to attract the customers by offering quality products and not just a wide variety of products without any quality.
• Asking for feedback and experience from the customers on regular basis so that their view- points can be understood and actions can be taken accordingly.
• Never compromising on the raw materials used to provide customers, because doing this will lead to poor quality output.
• Keeping grievance handling committee separate and employing unbiased members, so that queries of customers are handled quickly.