Question

Defining project success and performance measures

1. Begin by reading the following scenario. Recently Shady Deals (a tree removal and replacement service), having no past history of sexual harassment incidences, took a proactive stance and revised the company policy regarding sexual harassment in the workplace (a copy can be found at the end of this document -refer to Appendix A). At the suggestion of their legal consultant, the management team also decided to take an additional step and document that every employee (246) has been made aware of the new sexual harassment policy. To ensure their goal is achieved, and that there will continue to be no incidences of sexual harassment Management has mandated that every employee (excluding the management team) must participate in a 1-hour Say No to Sexual Harassment' training program. The newly revised policy has dictated a completely different process, different for both the employee and the employee's supervisor and/or manager, regarding how to respond to complaints of sexual harassment, and it is Management's expectation that upon completion of the training all employees will understand the policy and the associated procedures and consequences. You are the company's go-to-person for training, and all the information in the preceding two paragraphs was conveyed to you in a written memo from the company's owner/CEO/ president. To get a better sense of the policy awareness gap'among employees you have conducted a simple needs assessment, and have recognized that the majority of employees you surveyed do not know what constitutes harassment' and have a misperception of what 'sexual harassment' encompasses. You have a pretty good idea of both the training needs and constraints, and have drafted a solution on how to best deliver the training, which means you are ready to proceed with a content analysis. But before you begin you need to clarify (on paper in your own words) a) what the purpose of the training project is, b) the desired outcome, or measurable success goal of this training project is; c) what you believe the targeted KSAs should be, and d) most importantly, what your measurable training effectiveness goal will be. bit 1 Aloud d otANNIA efore bedad de datotii

what is the purpose of the training? from.. a) the purpose, from management’s perspective, of the training solution/project; and b) the purpose, from your perspective as the designer of the training, of this project.

Answer 1

Answer a) The purpose of training from a management perspective is to ensure that no incidents regarding sexual harassment take place in the workplace. Also, for making the company compliant on such issues legally on paper such training becomes a part of the organization mandate to show that they have made their employees aware and the company takes care of its employees

Answer b) The purpose of this training from the training designer's perspective is that all the employees, male or female should be aware of what actually categorizes as a sexual harassment issue and where and how to report such incidents without any hesitation if they occur in the workplace. So apart from training, the trainer should also do some small assessment to evaluate the level of understanding and clarity and to review that all the training agendas have been fulfilled.

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