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1. What is the Functional Perspective on Quality? 2. Identify the Six parts of a Process. 3. Who was W. Edwards Deming?
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Answer #1

1.Fuctional perspective on quality is an approach to predict the performance of groups or to research why some groups are successful & others are not.

Functional perspective on quality include--

1.Supply chain management 2.strategic management 3.Quality 4.Marketing 5.Accounting 6,Engineering 7.Operations

2.Six parts of a process are--

  1. Identification of the event
  2. Identification of tasks
  3. Informations
  4. Input
  5. Decision making
  6. output

3.William Edwards Deming was an Electrical engineer,an author,a famous management consultant and also a statistician,professor & lecturer.He was a great statistician & a management thinker ,his developed sampling techniques are used till now .His invented first philosophy & different methods helps in planning & improving the products & services.His philosophy emphasizes on avoiding blame & according to his philosophy mistakes are opportunities for improvement.Deming's development of 14 points , 7 deadly diseases of management,PDCA cycle gave him worldwide recognition.

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