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1) The    tool helps you identify the organizations and functional areas involved with the process a....

1) The    tool helps you identify the organizations and functional areas involved with the process

a. Voice of the Customer

b. SIPOC

c. Benchmarking

d.Process Capability

2) complaints and surveys are methods used to gather customer data

a. In/out frame

b. Stakeholder Analysis

c. Hypothesis

d.Focus Groups

3) The tool is used to identify process boundaries.

a. SIPOC

b. Process Map

c. Benchmarking

d. Stakeholder Analysis

business   Operations-Management   
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Answer #1

1)

correct answer is b. SIPOC

SIPOC is used to identify the organizations and functional areas involved with the process

2)

correct answer is d. Focus Groups


3)

correct answer is b. process map

process map is used to identify process boundaries, bottlenecks, delays and repetitive tasks

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