Question

What factors are important to succeed in a Six Sigma implementation in service organizations? How do they impact its implementation in services?

Answer 1

Six Sigma

Six sigma is a strategy based technique which helps in improving the process of manufacturing goods and services. This technique helps to collect ample amounts of data on the behalf of which identify appropriate process changes and eliminate the components which are acting as a barrier between the proper and planned improvement of the organization process and at the end holding the organizational capability of achieving their desired goals.

Now let us discuss the factors which are important in a six sigma implementation in service organizations and also their impact in implementation in services

• In any service organization the most important factor in a six sigma implementation is to know the needs and requirements of the customer. Six sigma collects the data on the basis of customer's needs and requirements and helps the service providing organizations to choose the correct path in order to improve the quality of the services.
• Connecting with the customer is also a very important aspect to make a service brand in the eyes of the customer and six sigma plays a vital role in identifying the correct tool and platform through which the organization can connect with their customers efficiently due to which the organization is able to identify the strength and weakness of their services.
• Database information is the factor of six sigma implementation which keeps a wide variety of customers data and their responses on the basis of which the organization can make progress charts of their services and find the weak points which are pulling their progress out of the track which will make achieving progress and customer satisfaction more efficient.