Question

What features of the core attributes of UX (user experience) would you include in the design of the CIS 21 website and how will they help?

Answer 1

The success or failure of any website depends on the user experience. UX accommodates both usability and user experience for successful products. There are some core attributes associated with UX beneficial for any website.

The features of UX and their impact on the CIS 21 website:

1. Accessible:

This feature refers to making sure that the audience of all kinds can access the product. There have to be provisions for the disabled ones. The website should be friendly for everyone in a way that once the user visits the website, navigating through the content and information provided becomes easier. Customer service depends a lot on this feature.

• It, without a doubt, depends on many other factors discussed here.
• Accessibility also depends on the design aspects of the website.
• There should be no barriers when it comes to interaction on the website for people with disabilities.
• A disability could be physical, situational, socio-economic, etc.
• However, the website should be equally accessible in any of these situations.

2. Credible:

Credibility is everything. Since there are many options available for today's users, they are going to go for the most credible one. It is also important for building a list of potential customers. If the user can trust the content and information on the website, it has done its job nicely.

• It is important to spend a reasonable amount of time and effort while working on the credibility of the product.
• The content should fit-for-purpose and should be accurate.
• If the user feels that the website has been created with bad intentions, they will willingly go to some other website where they can trust the content.

3. Desirable:

A desirable website will have all the mentioned features here. Desirability is built by the design of the website first. Because that is something the user will see first, it depends on the branding, aesthetics, images used, etc.

• The more attractive and appealing the design is the more likely the user will come back and even promote it unintentionally.
• After the design, desirability comes to the credibility fo the content and ease to look for the information desired by the user.

4. Findable:

Users should know what to find and where on the website. The content should be easily readable and consistent with the flow.

• If something is to be sold on the website, customers are likely to buy it if they can easily find it. This feature is very important for excellent user experience on a website.
• Users should spend very little time looking for the information they are looking for on the website.

5. Usable:

Usability has a lot to do with the generation and trending technology. If the website doesn't function as per the understanding of the viewers, they are likely to lose interest in it. It is essential to use all the buttons and controls that the current generation is comfortable using.

• The website should be easy for users to interact with.
• If the website is captivating by design but users can't find what they are looking for, the website is not going shine for the user when it comes to usability.

6. Useful:

This feature refers to the usefulness of the website to its customers. There has to be a reason behind bringing this website up. Without this, it is hard to compete for the required attention from the right kind of audience. Usefulness also refers to the aesthetic appeal of the customers. If viewers are able to find what they are looking for on the website, they will come back over and over.

• If the website is maintained properly, it can stand out and offer a competitive advantage in the specific industry.
• It also helps in improving the image of the business.
• It helps in attracting more leads, sales, prospects, and enhance the professional brand.

7. Valuable:

This feature emphasizes the importance of delivering value. Without value, the product may be successful in the initial days, but then it starts to wear off and customers start losing interest.

• If your website is constantly offering something valuable it keeps the viewers' interest and they keep coming back.
• Value is the major key while building any website.
• It is important to know the target audience to offer value through the website.
• Content matters a lot when it comes to offering value.

Content is the key through which a website can communicate its value. The websites that offer value, automatically raise the bar in the market. Value of a website also depends on how much the content on the website is

• helping people
• changing their lives
• entertaining them
• inspiring them
• asking them to take some action