Question

An outpatient colonoscopy unit has complained about having an inadequate number of technicians on Mondays, causing...

An outpatient colonoscopy unit has complained about having an inadequate number of technicians on Mondays, causing significant patient delays in completing the procedures as well as overtime for technicians. Thirty-five procedures are performed on average per weekday, and the average number of staff scheduled each day is 6. To identify variation in the number of procedures performed for each day of the week, which quality tool is most useful?

Run chart

Cause and effect diagram

Theory of Constraints

Check sheet

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Answer #1

Run chart will be most useful quality tool.

Run chart is used for tracking data and predicting patterns and trends. It is used to determine the cause for variation. It can also determine that whether the process is stable or not by looking for consistent central tendency, randomness and variation of pattern.

Used for:

  • tracking improvements
  • displays output to find stability or instability

Using run chart, data on procedures performed in a week can be analyzed to find out the reason for delay in completing the procedure on Monday.

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