Question

HERE WE GO AGAIN!

The position of business office manager at Memorial Hospital has been a

hot seat, changing incumbents frequently.

When the position was vacated

last may the four senior employees in the department were interviewed.

All

were told that because they were at the top of the pay grade and

compensation structure for the new supervisors had “not caught up with

that of other jobs,” this promotion would not involve a pay increase.

As a

result, all four decided not to pursue the position any further.

Additionally,

all four were given the impression that they were not fully qualified anyway

but that they might be considered for a supervision position at a later date.

The following month a new business office manager was hired from the

outside, and the four senior employees were instructed to “show the new

boss all you know.”

Over the following several months the finance director

(the business office manager’s supervisor) told all four employees that they

had “come along very well” and would be considered for a manager’s

position should one become available.

In October, the recently hired business office manager resigned.

However,

none of the four senior employees got the job; the process described above

was repeated, and again a new manager was hired from the outside.

Questions:

1.

Describe

three (3) key leadership behaviors the Finance Director failed

to perform.

2.

Discuss

at least three (3) decisions required to bring this situation to a

positive conclusion.

3.

Describe

the three (3) major change strategies you would have

implemented at the beginning of this process to avoid creating the negative

attitudes in the senior employees.

4.

Discuss

three (3) criteria for internal promotion and their application in this case

Answer 1

1) The Finance Director failed to maintain his word that the job will be internally filled. Also, he has displayed an unethical nature and has lied to the employees by giving them false assurances. In addition to this, the Finance Director has displayed no inspirational or motivational role as a leader should.

2) The Finance Director must have primarily been honest to his employees. Secondly, he must have truly considered the capability of either of the 4 suitable candidates for the vacant position. Thirdly, must have taken a justified and logical reasoning approach to certify that an external candidate is required for the position instead of promoting an internal employee. Fourthly, the Finance Director must have re-corrected his approach atleast the second time.

3) Firstly, the top management officials must have to provide a proper explanation to HR as to why the internal promotion cannot be done. Secondly, the sole control of filling the vacant position must not lie in one particular individual. Thirdly, there must be a standardized recruitment procedure, wherein it is mandatory to be followed.

4) Three criteria for internal promotion would be:- 1) Experience, 2) Skills and performance displayed and 3) Capability analysis.