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Your order is supposed to be delivered between 5PM-6PM, and it’s now 5:45PM. You’re stuck in...

Your order is supposed to be delivered between 5PM-6PM, and it’s now 5:45PM. You’re stuck in a long line waiting to check out. In this situation, you will be late delivering the order. Provide an example of the text message you would send to the member.

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Answer #1

One of the main reasons customers become dissatisfied, is due to the late delivery of goods. To keep everything at right place, the delivery man needs to keep communicating with the customer to make the connection strong.

The text message may be like this -

Dear Customer, you have purchased a product from XXX. The scheduled date for the delivery of the product is between 5-6PM. Your tracking ID is XXXXXXXXXX. Due to the check out process, your product may be late for dispatch and may arrive after 7PM. Thank you for your cooperation. Your feedback is valuable to us.

Hope this helps :)

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