Question

Joseph M. Juran Summary: Present the contribution of your guru (Joseph M. Juran) to quality management principles and practices.

Answer 1

As early as 1928, Juran had written a pamphlet entitled "Statistical Methods Applied to Manufacturing Problems." By the end of the war, he was a well-known and highly-regarded statistician and industrial engineering theorist. After he left Western Electric, Juran became Chairman of the Department of Administrative Engineering at New York University, where he taught for many years. He also created a thriving consulting practice, and wrote books and delivered lectures for American Management Association. It was his time with NYU and the AMA which allowed for the development of his management philosophies which are now embedded in the foundation of American and Japanese management. His classic book, the Quality Control Handbook, first released in 1951, is still the standard reference work for quality managers. The following table outlines the major points of Dr. Juran's quality management ideas:

Quality Trilogy:

Quality Planning	Identify who are the customers. Determine the needs of those customers. Translate those needs into our language. Develop a product that can respond to those needs. Optimise the product features so as to meet our needs and customer needs.
Quality Improvement	Develop a process which is able to produce the product. Optimise the process.
Quality Control	Prove that the process can produce the product under operating conditions with minimal inspection. Transfer the process to Operations.

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