POOR CUSTOMER SERVICE
Customers are considered as the king in the business world. Everything that a organisation does is to satisfy the needs of their customers and gain profit. It is important for any organisation to make sure they treat their customers well. But as business grows or ignorance or even lack of knowledge may lead to bad customer service. Sometimes customers are treated really bad and due to this they may have to give up so many of their customer base. There are both internal and External customer. Internal customers are the people in the organisation that means it can be co-worker, employees, stakeholder etc. External customers are the people who pays or signs a check to the employer. Eg:- customers who buy products and services but are not the employees.
As a external customer there have been many instance where i had to face poor customer service. The main incident that happened was when i had to face an issue with the product i purchased only 1 week ago. The product stopped working and it had led to many pending works so i wrote a message and feedback to the company and addressed the issue but i had to wait for a long time to get the reply and even after receiving the reply it took so many time and procedure to replace my product.
This was an example of bad customer service where customer had to wait for too long and not addressing their complaints seriously.
These could be easily avoided by taking some measures and giving consideration to customers. Such as,
These are some small point which every organisation can apply into their customer service objectives and enusre they don't give up on any of their customers.
poor customer service Write a description of a situation in which you received poor customer service....
Think about a time when you were at a healthcare facility and received poor customer service. How could your visit have been better? What would have made you feel more comfortable? Did the poor customer service you encountered affect your decision to return to that healthcare facility? Please explain your reasoning.
Think of a time when you felt you received poor verbal or non-verbal customer service. Situatuion : I went to the hospital with a complaint of abdominal pain that had lasted longer than 2 days. I had a prior appointment for 6 p.m. I reached the medical facility on time and was expecting to be treated soon. At that time I was asked to wait for a few minutes. The minutes turned into hour and no staff member provided me...
Discuss a situation you have experienced or observed where over-delegation or under-delegation has occurred. What was the outcome? What suggestions do you have for ways this could have been better handled and include your rationale
describe a customer service experience you have encountered where the good or service or both were unsatisfactory. How might the organization have handled it better, and how could operations management have helped?
Project Description: Day in and day out we are at times a customer and other times a service provider. Reflect on your experiences as a customer. Write at least two paragraphs (6-8 sentences each) describing an experience as a customer, either in the U.S. or in your own country (For example, contacting technical support or going to a store to purchase goods or services) which address the following questions: What were your expectations for service and support? Were your expectations...
1. Choose a work situation in which you were required to do a lot of creative thinking, or in which your job required doing a lot of very creative things. Explain ways the organization and your immediate supervisor or leader facilitated or hindered your effectiveness. What were the characteristics (or leadership styles) of top management and team leaders’ roles to facilitate creativity? 2. Recall a meeting you attended. Assess as to whether or not the three parts of conducting a...
Provide answers to the following: Choose a work situation in which you were required to do a lot of creative thinking, or in which your job required doing a lot of very creative things. Explain ways the organization and your immediate supervisor or leader facilitated or hindered your effectiveness. What were the characteristics (or leadership styles) of top management and team leaders' roles to facilitate creativity? Use the information listed in Chapter 8 to guide your explanation. Recall a meeting...
think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you know anything about the design of the organization involved? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this Unit change your reaction to receiving poor quality service? How?
Think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this chapter change your reaction to receiving poor quality service? How? What would you recommend to improve the system going forward? Make sure your answer begins with an introduction and ends...
PLEASE ANSWER QUICKLY THANK YOU IN ADVANCE: Think of a time when you felt you received poor verbal or non-verbal customer service as a patient in a healthcare setting. What could the customer service representative have done differently to rectify the situation? Did you have an opportunity to voice your concerns or speak to a manager? Did body language set the stage for the bad customer service experience? If so, how?