My customer service experience-
I ordered a smartphone online. When smartphone delivered, I saw that it was not the model of the phone that I have ordered. I made a call to the customer service team about this but nobody answered my call. Almost four days I tried them to call but nobody responded. Finally, I send a mail to them, complaining about their customer services and also about the wrong model of smartphone they delivered. They apologized to me and promised that they will try to solve the problem within a week. But 2 weeks passed, I did not get any call from their side, Again I have written a mail to them complaining about their service then finally within 2 days they resolved my problem and exchanged my smartphone with the new one.
The organization can handle it far better if they have proper coordination among the members of the customer service team. There is the communication gap between the customer and the company which should be reduced. Always after making a delivery they have to ask for the feedback of customers which was lacking in the above case.
Operation management serves as the engine room of planning, organization, driving manufacturing or service. It has great importance in the organization's operations and plays a vital role in the organization's success. There are many tools in operation management which can help in the above scenario. The most important statical tool of six-sigma is a Pareto chart. These chart help to break down a problem into the relative contribution of its components. It helps us to analyze customer complaints monthly. The graph is based on the common empirical finding that a large percentage of problems are due to a small percentage of causes, Not only Pareto chart of six sigma there are many methodology and tools which can help to provide good quality of goods or services.DMAIC methodology is one of them.DMAIC is an acronym for D -define, M-measure, A- analyze, I- improve, C- control. First identifying the customer's problem followed by measuring the defects in service and analyzing it and finally providing necessary solutions to the customer's problem are the steps taken under DMAIC methodology.
In my view, customers should be the first priority of any organization. To improve the quality of goods or service customers feedback should be taken.
describe a customer service experience you have encountered where the good or service or both were...
hink about a good or bad service experience that you have had. Briefly describe the experience. What factors contributed to this experience? What changes could have been made to make this an even better service experience? Why is service marketing important? need 300 words with no plagrsim
1. Describe a customer service event (negative or positive) you have experienced within the past few months. Tell the story of what happened and then address the following questions. 2. How did the service event affect your opinion of the company or organization involved? 3. What aspect of the organizational supply chain was most relevant to your experience? 4. In what ways, if any, could the organization have changed its logistics methods to make your customer experience more positive?
Describe one situation you have encountered where your actions were guided by the Nursing Code of Ethics. If you have never encountered such a situation, imagine a possible situation you could face in the future as nurses.
Think about a time when you were at a healthcare facility and received poor customer service. How could your visit have been better? What would have made you feel more comfortable? Did the poor customer service you encountered affect your decision to return to that healthcare facility? Please explain your reasoning.
poor customer service Write a description of a situation in which you received poor customer service. Indicate whether you were an internal customer or an exter- nal customer. Give at least three suggestions for ways the situation could have been handled better.
think back to an experience you have had with poor customer service from an organization. Whom did you blame for it? Do you know anything about the design of the organization involved? Do you think it was the fault of the individual(s) involved or could the problem have resulted from a poorly designed system? Would what you have learned in this Unit change your reaction to receiving poor quality service? How?
Assessment Questions . Reflect on your own experience and describe two leaders you encountered, one you admired and found easy to follow, and the other one who you found ineffective. Describe the behaviors of each that underlie your opinion of them. What lessons did you learn from them you could apply to your own managerial style? . Please describe two situations; the first, a situation where you believe a very directive style would be appropriate and the second, one where...
Describe 1 customer service experience you have had in the past, (a negative one ). What made the negative experience bad? What would you have done differently in the case?
Please describe for us a specific service experience you have recently had. If it was a good or poor experience, how did you feel? Did the way you were treated affect your decision about whether to return to the business?
Think of a scenario you have encountered where you or your team were not being well managed in the workplace. Describe that scenario as background, and then discuss how you would specifically use the P-CMM and its Assessment Method to diagnosis and correct that management problem.