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Personal selling is of special importance in B2B marketing. What has been the impact of the...

Personal selling is of special importance in B2B marketing. What has been the impact of the Internet on B2B marketing and B2B personal selling? Has this changed the relationship of the sales person to those making B2B buying decisions within the buying center concept? Describe ways to enhance these relationships.

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The internet has enable to reach the customers online without having to reach at their doorstep now customized business proposals can be sent to the customers over email or web based internet services and hence it saves a lot of time and effort and the customer also gets a very personalized quote. It also helps to filter the probable customers that could be visited personally to pitch product or service. Yes it has changed the relationship because now the B 2 B segment do not feel at times that more personalized services are being offered to them and internet has becomes a source of quickness in transferring the idea but personalization has to a certain extent decreased.

The relationships can be enhanced by making clusters of the customers who can be targeted in a similar manner, visiting the customers through a panel and also making use of internet and video calls.

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