Question

You are the owner/manager for a small local IT business, employing 5 fulltime staff and 2 part-time staff in total. You have been approached to undertake a large project, involving the installation of 150 new desktops for a new wholesale distribution centre in the local area. As part of the contract you would be expected to provide ongoing hardware and software support in a timely manner. Based on this introduction, B. Develop a stakeholder communications analysis for this project. Your answer should include all stakeholders you mentioned in question 1. Outline the communication mechanism you use with each individual stakeholder, its frequency, along with a short description of the content of the communication. (4 marks) D. Briefly describe 4 risks that may impact this project and the risk response you might implement. (8 Marks)

Answer 1

This analysis of stakeholders communication with help of a structured table which will include the following:

1. communication content, mechanism, frequency &Stakeholders involved

2. 4 risk & their response

Stakeholder	Communication Mechanism	Content (Communication form)	Frequency
Client (distribution centre) of your organization	Resonance communication	Product specification, contract terms for installation and service, Timeline	At the beginning and weekly progress and completion
Employee of your organization (Installation, Procurement & Service)	Emphatic & situational communication	Resources, Constraints Product specification, contract terms for installation and service, Timeline	Weekly once A review
Suppliers of your organization (desktop & parts)	Resonance and situational communication	Product specification, contract terms for installation and service, Timeline	At the initiation of project, then weekly updates
Legal and regulatory authorities	Situational communication	Meeting the legal and statutory requirements, necessary forms etc	Once

Issues	Response
Delay in delivery	Information to be given on timeline before hand if delay is expected
Product quality	A resolution or replacement or warranty policy to be communicated
Parts availability issues	Time line to be communicated
Service lead time issues	Proper communication between service team and client to meet the SLA always