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What are some of the chapter one and three key words/concepts/topics (BOLD WORDS) in Operations Management...

What are some of the chapter one and three key words/concepts/topics (BOLD WORDS) in Operations Management for MBAs by Jack R. Meredith; Scott M. Shafer?

I just need a list of words to pick a topic for discussion. Please do not answer with not enough information I am only asking for the words available in the book.
My book doesn't come in until next week but I have to choose a topic by Wednesday and class just started this week...

business   Operations-Management   
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Answer #1

Operation management for MBAs, th Edition

by Jack R. Meredith, Scott M. Shafer.

Book description

Operation management for MBAs provides an introduction the basic concepts Operation Management with a Strategic , conceptual, and contemporary approach. Specially written with the needs of MBA students in mind , current topics such as supply chain management, the balanced scorecard and yield management, as well as those specific to marketing, finance and other majors are explained with less quantitative and more conceptual content. with consist format this text is designed to allow professors to tailor the course through supplementary cases and other materials for the unique nature of various MBA programs and student populations

CONTENTS

CHAPTER 1: OPERATION STRATEGY AND GLOBAL COMPETITIVENESS

                 CHAPTER IN PERSPECTIVE

                INTRODUCTION

                OPERATIONS

                CUSTOMER VALUE

                STRATEGY AND COMPETITIVENESS

                EXPAND YOUR UNDERSTANDING

               APPLY YOUR UNDERSTANDING

               Izmir national university

               BIBLIOGRAPHY

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