Question

What is the value of engaging external actors and cultivating citizen participation in processes and procedure in order to meet agency mission?

Answer 1

Engaging external actors and cultivating citizen participation is a strategy often adopted by government agencies and corporations. The main advantage of engaging the external actors is that the agencies work closely with one of the most important stakeholders for any agency decision. In case of government agencies, they are meant to serve people, and these stakeholders are the general people of the jurisdiction.

This improves the approval rating of any decision made. It also lessens the burden on the agency if the decision turns out to be unsuccessful and overall creates a buy-in from the people. As a result, it also creates a sense of community and belongingness that overall increases the impact of policies and mission.