Question

Tecnology and its associated information system are now intergrated throught the organisation.Everyone is concerned about its role and impact on their work activities. With regards to the information above evaluate the organisational capital and approriate business model with regards to executives managing their organisational and management capital ( answer must be at least 2500 words).

Answer 1

Technology & Information system(IS) together has become backbone of an organization. IS has given industry systems such as Product life cycle management(PLM), Inventory management, Raw Material Management, Management information/review system(known as MIS), customer complaint management & Human resource management systems,etc. All these are types of organization capital. These can be tangible & intangible resources. All these technologies are fast, reliable & provide accurate data compared to conventional methods. Now we will discuss in details how above systems are used and evaluated.

1) Product life cycle management(PLM): These are types of integrated software systems where product data is uploaded, stored, exchanged. The product data can be accessed anytime for modification and is re- uploaded again for future reference. This systems starts from product concept stage and works till the launch of product. It includes product - designing(3D CAD/2D Drawing), costing, tooling development, quality tools, etc. All these processes are controlled through PLM. This involves complete APQP(Advanced product quality planning) process. This system helps in setting targets dates for product/project launch timelines and helps in keeping track of these timelines to ensure execution of process on time. So it evaluates performance of organization process related to product launch

2) Raw material management : This is intelligent system that allows to allocate required raw material/resources based upon past consumption trend, current requirement and future forecasting. Software such as SAP ERP(Enterprise resource planning) are used in this category of systems. It provides complete overview of raw material consumption during manufacturing and in comparison to the quantity saled

3) MIS(Management information system) : This is business review system which takes place at the end of each month. Management collect all important details related to business growth through this system such as: Net effective sales(NES), profit margins, customer wise business potential, etc. It serves as a performance report for business and helps management to identify critical areas for improvement of business growth and take strategic decisions accordingly.

4) Inventory management system : Through this system supply chain team is able to plan and manage monthly customer demands. It helps to provide daily stock available in warehouse, manufacturing plant based upon on time supplies are delivered to customer. SAP ERP software are good examples of such technology being used widely.

5) Customer complaint managements system : Known as CCMS are database systems dedicated for maintaining data for customers complaints, queries, root cause analysis & solutions related to complaints. It has become an mandatory practice in almost all manufacturing organizations. Even complaint are tagged based upon there severity levels. Through this system complaints are registered and an intimation is send to all concerned teams or departments : Product development, Design Engineering, tooling, manufacturing, Business & quality. Quality department manages this system and organizes meeting to prepare action plan for resolving the complaint. Timelines are assigned to each department responsible. Proper root cause analysis is done and ultimately a solution is proposed to resolve the issue. Proposal is made and submitted to customer for approval and once approved all reports, analysis data are uploaded on this system for future record and bench marking. Any department can appeal to open customer complaint request but control remains with quality team. This system is reviewed on quarterly basis by management as it highlights the quality of products organization is providing to customer.

6) Human resource management system : This system is jointly managed by HR team and department manager. It keeps track of each department employee skills requirement. It allows managers to evaluate skills possessed by there employees and also to identify what skills are required for their individual growth. Usually this involves engagement of employee in training, workshops & seminars. Leadership training, stress management classes are the few examples of skill development courses selected by managers for their teams. Even software training like: 3D CAD, tool designing, DFMEA, etc are examples of skills sets being provided to employee. HR department updates and keep track of all skill sets related to each employee through this system. They also send automatic updates to manager on schedule basis so that they can assess the employee skills and requirement which can further benefit for business growth.