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1. What supports Amazon using a Social CRM instead of a Traditional CRM? 2. What products...

1. What supports Amazon using a Social CRM instead of a Traditional CRM?

2. What products supports Amazon using CRM instead of Traditional CRM?

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Answer #1

1) As they are the giant online e-commerce company and people needs internet connection can only be a user for the company. So they basically have accounts in twitter, facebook, instagram etc.

So the customer relationship is easily handled there itself in the company's respective pages through comments, queries, tags etc.

2) There are many products or services for managing the reviews like glassdoor, facebook etc. These supports amazon using the social CRM instead older and traditional one.

Please rate it if the above solution helps you in any way or if you have any concerns comment it, I will help you through again.

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