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1. Discuss the use of text messaging in business settings. What are the advantages of this...

1. Discuss the use of text messaging in business settings. What are the advantages of this method of communication? What are its drawbacks? 350-400 words.

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Answer #1

Text messaging along with IM’s emails and social media used in a workplace represents the use of informal means of communication, allowing the company the ability to make better use of their processes by the workforce by allowing them a more direct, quick and free mode of communication which solves a number of different problems of communication, relaying of information and other specific functions throughout the selected communication channels. We can say that a number of different processes need quick actions and response, therefore, direct communication mode such as text messages allows the team members, the line level workers as well as the leaders to be in contact with their peers, making the process of understanding easier for everybody. Leaders can especially make good use of text messages in order to create their processes in such a way that allows them to better cater to the needs of their teams since the team members can reach them much more easily with the use of text messages and therefore, it can enable a better understanding in the minds of the leaders, for their subordinates, allowing them a much more in-depth decision-making process which benefits their relationship with that of their subordinates.

We can say that the advantages of utilizing an informal channel of communication such as text messaging have the following benefits for a company:

1. Quicker creation of communication and receiving processes it is done by the receiver.
2. Allows the company the ability to make use of better communication channels, therefore making the process of knowledge control smoother and more reliable.
3. Easier to comprehend than formal communication since the presence of “group lingo: can make conveying information easier for them.
4. Allows better adherence of the understanding of the hierarchy of information, since we now have the ability to directly connect with the individuals at the highest level of the hierarchy, leaving out the bureaucracy.
5. Allows us the ability to utilize both formal and informal mode of communications just as effective.
6. The process becomes easier to set up as a channel since most individuals have a cellular device and they can make use of their own devices in order to communicate and connect with the others.

DRAWBACKS
1. The communication can become diluted or misinterpreted.
2. There are no set standards of conduction of the process of communicating through text messages.
3. The individuals in the upper hierarchy might not want to be directly approached and therefore, it creates tension between them.
4. It is hard to regulate its structure.

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