Question

The most effective letters of complaint are aggresive, demanding, and make your dissatisfaction clear to the reader.

Group of answer choices

True

False

Question 12 1 pts

Adjustment letters may require you to use one or more of the following strategies to build goodwill and maintain a positive business relationship with a customer. Choose all that apply.

Group of answer choices

Educate

Apologize

Offer an adjustment

Make excuses

Explain

Deny the claim entirely

Question 13 1 pts

When you write for international readers, rethink the ingrained habits that define how you express yourself, learn as much as you can about the cultural expectations of others, and focus on ___________ strategies that demonstrate your respect for your readers.

Question 14 1 pts

Language and Usage are extremely important in intercultural communication. Which of the following should you avoid when writing for intercultural readers. Choose all that apply.

Group of answer choices

allusions to American events

overly long sentences

salutations

idioms

irony and sarcasm

dates and measurements

unusual figures of speech

simplified, storybook style

humor

misplaced modifiers

Question 15 1 pts

When composing international correspondence, it is best to spell out contractions and refrain from using other abbreviated words.

Group of answer choices

True

False

Answer 1

11. False

Explanation: The letter of complaint should be calm and composed so that it emphasizes clear dissatisfaction and furnishes all the appropriate information clearly and concisely.  

12.
Educate
Apologize
Offer an adjustment
Explain

Explanation: While the adjustment letter is drafted it is necessary to keep in mind that the customer is angry. When the mistake is not on the customer, the letter should be drafted with an apology and offer an adjustment that can be done to align with the issue. In case the customer is wrong, it needs to be drafted by explaining and educating the customer about the issue with every courtesy.

13. Global strategy

Explanation: The global strategy focuses on the appropriate communication to be internationally versatile.

14.

allusions to American events

idioms

irony and sarcasm

unusual figures of speech

humor

misplaced modifiers

Explanation: It is highly important and better to avoid all the factors mentioned above while dealing with intercultural readers because different cultures have different customs and social mores that can affect them directly or indirectly. Good intercultural awareness is required for proper intercultural communication.

15. True

Explanation: The contractions or the abbreviations may be an abnormal word that should not in used in a culture or it may have a different meaning in their own culture and hence while dealing with intercultural communication, it is necessary to use the expanded form of words. For example, IPL in India is the cricket league that is highly known to all whereas in medical terms IPL is Intense Pulse Light (a technology used for skin treatments).