Question

John Howard was shaking his head as he left the meeting with his boss, Joe French. Joe was right; the new technical manual was simply not up to the company's standards. Yes, he had told Joe that there were three new people in the test group, but that was no excuse. The three apparently were simply not capable writers; they might be capable product engineers, but their writing was terrible. John called the training department and asked for Susan Harris. Could Susan schedule his three new employees in her next technical writing course?

1. What are John's assumptions in making this decision?

2. Is this an appropriate approach to solving his problem?

Answer 1

1. John wants the three to improve in their writing skills so that they can develop and help the company develop. He wants them in the team because of their technical knowledge and hence he hopes they can develop their writing skills and become better for the company's requirements. ]

2. His approach to make them take classes from Susan Harris is a good move because they need someone to explain what would be expected from the technical manual and how they should improve their skills to match those expectations. Hence they need to improve their writing skills and having someone to guide them would be a good option.