Question

Q74

Answer the following questions: Critically examine, with examples, the following statements:

a) Total quality is too important to be considered as subsidiary to profit." Do you agree? Why or Why not? [2 Mark]

(b) "Quality and cost are complimentary and not conflicting business objectives." [2 Marks]

DO NOT WRITE THE ANSWERS - USE WORD FORMAT.

NO PLAGIARISM IS REQUIRED.

Answer 1

a) The primary objective of a business organization is to generate maximum possible revenue and incur profit from the same although in order to achieve profit, there are certain aspects that the organization needs to look into because the margin for error is very less and organizations need to avoid making errors as well. Total quality will implement and improve the Organizational processes and develop the organization as a whole which is important to incur profit and maintain the market share as well. Both are equally important from a business perspective and it cannot be stated that it is subsidiary to profit.

b) Quality and costs are not at all conflicting business objectives but there is a impact that they have on each other. Quality is something that needs to be maintained and it requires cost because if the organization is planning to improve quality of a product, they need to make it better and hence investment is required. Cost and quality again are quite dependent and quality will ensure better business and similarly, better profit margin and market share as well.