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QUESTION 12

You have been bringing in food and drinks and storing them in the refrigerator at work. Chris, your coworker, has been taking them without asking you. You don't think it is fair for Chris to take your food and drinks. Which of the following should you say as your XYZ statement to initiate conflict resolution?

		"Chris, I feel you are taking advantage of me by taking my food and drinks. You need to stop it."
		"Chris, why don't you get your own food and drinks and stop having mine?"
		"Chris, it is very rude of you to eat my food without asking."
		"Chris, you have been taking my food, and I don't get to eat it. I feel as though you are taking advantage of me."

QUESTION 13

Amanda always reaches work half an hour late. However, her boss, Jill, never confronts her about her tardiness. Which of the following conflict management styles does Jill use?

		Collaborating
		Forcing
		Compromising
		Avoiding

QUESTION 14

In the ________ conflict management style, people have low concern for meeting others' and their own needs.

		forcing
		avoiding
		accommodating
		compromising

QUESTION 15

In the ________ conflict management style, people have high concern for meeting others' and their own needs.

		forcing
		avoiding
		collaborating
		accommodating

QUESTION 16

Three colleagues have been given the responsibility of coming up with a policy regarding Internet use during working hours. All of them have different opinions about what it should entail. Which of the following conflict management styles should ideally be used in this scenario?

		Compromising
		Avoiding
		Forcing
		Collaborating

QUESTION 17

Rudolph refuses to get involved in a confrontation with his supervisor. His supervisor threatens to take serious action against him, but Rudolph manages to stay away from confrontation. In the context of conflict management styles, the supervisor is most likely using the ________ conflict management style.

		forcing
		accommodating
		collaborating
		avoiding

QUESTION 18

Which of the following is an advantage of the forcing style of conflict management?

		Making better organizational decisions
		Maintaining relationships that were hurt through conflict resolution
		Choosing the best solution to the conflict
		Curbing hostility and resentment

QUESTION 19

________ is the process of influencing employees to work toward the achievement of objectives.

		Dealership
		Craftsmanship
		Internship
		Leadership

QUESTION 20

One of the primary reasons why conflict occurs is because people

		use reflecting statements to aggravate problems.
		are usually aggressively pursuing their goals.
		fail to make their expectations known to others.
		tend to be empathic toward their colleagues.

Answer 1

Answering the first four questions as per Chegg policy

Answer 12: Option D

Explanation: The correct statement to initiate the conflict resolution should be –

"Chris, you have been taking my food, and I don't get to eat it. I feel as though you are taking advantage of me."

In this statement, the speaker is showcasing his problem and not putting all the blame on Chris.

Answer 13: Option D

Explanation: By not confronting Amanda about her coming to office late, Jill is using avoidance management style.

Answer 14: Option C

Explanation: In accommodating style, people show more concern for others needs than their own needs.

Answer 15: Option C

Explanation: In collaboration style, people have high concern for meeting others as well as their own needs.