Question

Management by Objectives is a strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed to by both management and employees. According to the theory, having a say in goal setting and action plans encourages participation and commitment among employees, as well as aligning objectives across the organization. An organization that implements management by objectives philosophy is likely to implement components performance management systems, including objectives and standards. For example, the contract for the chief of police of the city of Cleveland in the Netherlands includes a direct link between objectives of the placement department and his personal income. Similarly, the police department of tether city Utrecht( also In the Netherlands) has specific performance objectives including that 150 suspects of public violence and 1,050 minors suspected of any crime should be brought before the public prosecutor annually. Similar objectives have been set by police departments in England and Wales. Setting these objectives has nit always led to the intended results because, in many cases, police officers resort to gaming strategies to achieve the objectives, often at the expense of providing a high-level quality of service to their local communities. Nevertheless, overall, an emphasis on objectives and standards is likely to allow employees to translate organizational goals into individual goals, which is a key goal of management by objectives philosophies.

Question: Provide 2 examples of Management by Objectives?

Answer 1

1. Monthly fine collection targets are assigned for the Traffic cops for traffic violations. It results in higher convictions as the cops are more attentive on duty and also helps in curbing corruption among them. As a result of attentive traffic cops, violations are also less.

2. Customer Satisfaction score to be 80% for each individual service representative.