Question

On pages 337-340, the author of the text presents Denison and Mishra’s four categories of culture based on the organization’s strategic focus and the needs of its environment. In your initial post, tell the class how you would characterize your organization’s culture as adaptability, mission, clan or bureaucratic culture. What are the characteristics of your organization that persuaded you to choose this category? In your peer responses, comment on the categories chosen by other students, challenging them to support their choices. Please link your answer to concepts from Unit 7 readings.

Answer 1

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Answer:Of the four categories of culture presented by Denison and Mishra, my organization is a Mission Culture (MC). MC companies put an emphasis on a clear vision of their purpose and their goals. D&A, through its cultural Charter, has set out their vision very clearly,

Cultural Charter

Vision: To become the most Customer-focused service provider

Mission: Everyday we assist our Customers in maintaining their financial performance and reputation

Values: People. Partners. Performance

Objectives: Creating Customer-centric solutions that drive results

Company Promise: Support That Works

The vision is to be the best at what they do any all agents are given individualized quotas to meet for which they receive rewards and bonuses, in an MC “Individual employees may be responsible for a specified level of performance, and the organization promises specified rewards in return

MC’s also have “Managers (who) shape behavior by envisioning and communicating a desired future state for the organization”. At D&A the support managers and operations managers are responsible for cascading and communicating the sales and service quality goals, set out by the upper management, to their teams.

This lead to a culture, defined by Daft and Armstrong (2015) on page 338 as “a high level of competitiveness and profit-making orientation.With regular competitions to see which agent reaches the highest percentage over quota with tickets to sporting events as a prize, the social committee organizing trivia between departments, or agents who reach 110% of their weekly quota leaving early on a Friday, D&A is consistently promoting the competitiveness of the staff.