Wilma Robles is a District Operations Coordinator. When she visits one of her offices she finds that the office has three open boxes of Emerald Cards. Each of the three Tax Pros has a complete box and log sheet at their desk. Two of the three open boxes do not reconcile when she tries to count cards and entries on the log sheets. What should Wilma do to bring the office in compliance with policies and procedures?
A.) Wilma should ignore the findings and let the practice continue.
B.) Wilma should report the findings to Incident Management for follow-up on the missing cards.
C.) Wilma should train the associates in the office on the proper distribution policy for Emerald Cards.
D.) Both B. and C.
Answer is option D
D.) Both B. and C.
Firstly it is the responsibility of Wilma Robles to inform incident management to initiate the actions necessary for follow up on the missing cards. In parallel to it, she should initiate to train associates in the office on the proper distribution policy for Emerald Cards as there are imbalanced log sheets.
Wilma Robles is a District Operations Coordinator. When she visits one of her offices she finds...
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