Question

Pretend you're the person who works for the bookstore. You receive the following pissed-off and aggressive email. Your job is to write back in such a way that the person (a) chills the f*** out, and (b) returns the book.

Subject line: I am truly fed up with you people

Email: Literally the third time this has happened. I ordered a book from your bulls*** website; the description said "As New." Let me clarify: as NEW. You know what a new book looks like? Its cover doesn't have scuffs and squished-down corners. It doesn't have someone's NAME WRITTEN ON THE FRONT END PAPER. That, you twits, is not a NEW book. That's like a book fished out of a dumpster or a toilet somewhere. I want every penny I gave you for this rag garbage disgusting piece of rotten buzzard puke BACK. Immediately.

Answer 1

Dear Customer,

We are extremely glad that you purchased from our bookstore, however we see that you have had negative experience which we wouldn't want to have anytime.

Hence, we have escalated this issue to senior team and shall be resolved within 24 hours.

We will hence look to refund your amount paid and should reflect in your wallet within 48 hours, subsequently and we shall notify you whenever the book reappears on our shelf with requirements mentioned by you.

As token of appreciation and kind cooperation with us, we would be sending you promo code on next purchase.

We look forward to serve you and have pleasant experience.

Do write us back for any more concerns.

Thanks for being with us.

With lots of Love and Sincerity,

XYZ Bookstore.