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The goal of total quality management (TQM) is to: eliminate waste from operations. determine the cost...

The goal of total quality management (TQM) is to:

eliminate waste from operations.

determine the cost driver behind each activity.

identify non-value- added activities.

provide customers with superior products and services.
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Answer #1

The goal of total quality management (TQM) is to

Provide customer with superior products and services

Explanation

Total quality management is a management approach to achieve customer satisfaction through providing superior products and services to customers. It focuses on continuous improvement of product and services. It focuses on what customer wants and tries to achieve through this process. So the correct answer is

Provide customer with superior products and services

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