Question

The operations manager of a soon-to-open branch of a large bank is in the process of configuring teller operations. Currently some branches have a separate teller line for customers who have a single transaction, while other branches do not have separate lines. A separate teller line can help reduce the number of complaints about long waits that have been received at some branches. Because the demographics differ from location to location, a system that works at one branch will not necessarily work at another. The manager has obtained data on processing times from the bank’s home office and is ready to explore different options for configuring operations. One time that will get special attention is the noon hour on Friday. The plan is to have three tellers available then. Under consideration are the following options: A) Have one waiting line and have the first person in line go to the next available teller. B) Have two waiting lines: one teller for customers who have a single transaction and two tellers who would handle customers who have multiple transactions.

Answer 1

Question: How many waiting lines to maintain to avoid the complaints of long queue in bank

Answer: It is advisable to Have two waiting lines: one teller for customers who have a single transaction and two tellers who would handle customers who have multiple transactions

Customer who have single transaction will have to wait unnecessarily because of customer who have multiple transaction so maintaining two different lines for two different types of customers will be more convenient and better options. Also two teller for multiple transaction customers will make the process more fast and reduce the waiting time. Customers will have less complaints and will also increase the efficiency of the bank as employees are motivated to work in favorable environment.