Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Case study 6.11: Calculating ROI staffing levels
Determine the number of full time ROI staff that is needed for an HIM department based on the following information. Use a 7.5 hour work day for your calculation.
On average, ROI clerks process the following:
Open and log all the mail (average of 20 pieces of mail per
day)
*Of those 5 per day are attorney requests--35 minutes to complete
and log.
*5 per week are subpoenas--2.5 hours to complete and log
*9 per day are insurance requests--45 minutes to complete and log
*1 miscellaneous request---30 minutes to complete and log
20 walk in requests per day---10 minutes to complete and log requests.
Let us first calculate minutes of logs per workday
| a | b | c=a*b | |
| Particulars | Requests (no) | Time (min) | Total |
| attorney requests | 5 | 35 | 175 |
| subpoenas | 5 | 25 | 125 |
| insurance | 9 | 45 | 405 |
| miscellaneous | 1 | 30 | 30 |
| walk - in | 20 | 10 | 200 |
| Total | 935 |
One work day has 7.5 hours or 450 minutes.
Thus number of full time employees required to complete job of 935 minutes is 2.
Number of full time ROI staff = 2
Note: subpoenas are average request per week which may reduce by average minutes. However, this shall have no impact on the final answer.
Case study 6.11: Calculating ROI staffing levels Determine the number of full time ROI staff that...
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