Question

Q#21. Which of the following is not an advantage of reducing the divergence of a service process?
a.Improved productivity.
b.Uniformity.
c.Greater flexibility.
d.Reduced costs.
e.Permits a production-line approach to service design.

Answer 1

Ans. 21. C. Greater Flexibility - This is not an advantage of reducing the divergence of a service process because decreased divergence leads to less flexibility.

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