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Assume you are conducting a study to determine the importance of brand names and features of mobile phone handsets. What...

Assume you are conducting a study to determine the importance of brand names and features of mobile phone handsets. What types of questions would you use: open-ended, close-ended, scaled? Why? Suggest six to eight questions you would ask and in what sequence you would ask them.

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Open ended as well as closed ended questions are essential to assess the customers' opinions and preferences regarding choice of a handset. The open ended questions would enable the user to express his /her views in unrestricted manner, which would enable the company to know more about customers, particularly the insights which the researcher might have missed on while setting up the questionnaire. The closed end ones would help to maintain objectivity and would keep the exercise focused.

questions

(i) How important is the brand name in decision making process of purchase of handset.

(a) Very much (b) Signifcantly (c) Somewhat   (d) Not at all

(ii) What is the typical use of mobile set in your lifestyle

(a) Communication (b) Internet and social media use (c) Gaming (d) Business related use.

(iii) How much premium are you willing to pay for a premium brand handset over one with same features, but less popular brand

(a) 0-10%(b) 10-15% (c) 15-25%(d) Over 25%.

(iv) Wht is the most important feature of mobile handset according to you.

(a) Design (b) Functionality (c) Durability (d) Technological superiority

(v) What is your priority of features in the handset of your choice. (1) Processing speed, (2) Camera, (3) applications (4) Gaming and other entertainment features.

(vi) Which features are the most desirable in the handset of your choice in order of their importance. List at least 10. How do they enhance your experience of mobile phone use.

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