Question

CASE 11-2

question 3

CASE 11-2 Facing a Series of Interviews Hanna Jenson recently applied for a position that involves supervising the work activities of a large compre- hensive insurance company. She has just received a letter notifying her to report for an interview for this position in four days. The letter indicates Jenson will be required to attend a series of interviews as follows: 9:00 a.m. Rodney Custer, personnel manager 10:00 a.m. Ahmad Syed, department chief 11:00 a.m. Bobbie Kent, medical claims supervisor If Jenson gets the job, she will receive a substantial raise in salary as well as her first opportunity to gain supervisory experience. Therefore, she wants the job very badly and is concerned about how to prepare for each of the interviews. Although she has never worked in this particular department, Jenson has worked for the company for several years. She knows Custer and Syed on a casual basis, but she has never met Kent. Custer is thirty- eight years old, meticulous in dress, and obviously very proud of the managerial accomplishments he has made since he became personnel manager two years ago. Jenson's friends in the department believe Custer is sexist and tends to hire men in supervisory positions if possible. Syed is an elderly, rotund gentleman who will be eligible for retirement in two years. He is somewhat unkempt in appearance, but his knowledge of policy and regulations has earned him the respect of managers throughout the company Jenson is especially concerned about the interview with Kent. If she gets the job, she will be working directly under Kent, yet she knows nothing about her. Questions What positive and negative suggestions would you give Jenson about her choice of dress for this interview? 1. What effective nonverbal signals would you suggest Jenson send during the interview, given the profiles 2. of two of the individuals Jenson is to meet? 3. How could Jenson's strategy differ in each interview situation? CASE 11-3

Answer 1

Answer:-

1. Jenson should be more formal with Custer as she is with Syed. With Syed, she should feel more laid back and have more of a conversation feel during the interview. With Custer, she will need to remind herself to be professional as possible and use those nonverbal cues to have the best chance to impress him.

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