Question

Please explain

What are DHL's company’s key applications (or ERP component programs).

what are the components and their purposes as an External stakeholders

Answer 1

DHL's company's key applications (or ERP component programs) are Order Processing, Supply chain management, Tracking and managing orders, Delivery confirmation and Customer services and feedback, Reporting and Information sharing. DHL has developed ERP systems for increasing the efficiency of its operations by using technology for forecasting its business and capacity management, risks management, accuracy of its operations through using sensory devices to track the condition and position of the goods, safety and security of the goods, customer service support and integration of its global operations. ERP components enables sharing information within its supply chain and logistics network, with its suppliers, partners and consumers on real time basis.

The components are Supply chain management, Customer Service Management, Vendor Contract Management, Order Processing and Delivery , Customer support including tracking and delivery confirmation, Route optimization, Predictive Analytics, Reporting and Information sharing . The purposes for external stakeholders are efficiency, time management, risks management, reducing costs and improving the safety and security of goods through visual tracking of orders. It increases the reliability and level of customer service, value and satisfaction for external stakeholders. The automated processes save time, costs, provide any time information and service and ensure the safety and security of the logistics processes.