Question

1. The job characteristics model has five components that enhance employee jobs – skill variety, task identity, task significance, autonomy, and feedback. Give an example illustrating how each component can be used to improve the organization and the job of the employee. (Suggestion: Consider your present or a recent job to answer this question.)

Very Important: I need an example in a retail store company that illustrates each component of the job characteristics model.

Answer 1

For a retail store, Job characteristic model apply as follows.
Skill Variety: A retail store employee will be motivated enough if the task given is not monotonous in nature. The tasks need to be fairly challenging so as to keep the employee inspired.
Task Identity: It is important that the task given to a retail employee is well defined and has clear objectives. Tasks with no clarity discourages employees and demotivate them
Task Significance: The employee at the retail store must feel that he/she is making a significant contribution to the company. The task at hand must assume some value that is visible to the employee.
Task Autonomy: Employees must be given some level of freedom to perform their task. Too much interference is not acceptable and motivation decreases.
Job Feedback: The retail employees do a lot of customer interaction on a day to day basis. It is important that the employees are given constructive feedbacks on a daily basis so as to enhance their customer dealings.