Question

Review the scenario presented and discuss how you would handle the situation: Olivia is a coworker in the medical practice you are employed. When she was first hired you really liked her, however, you are growing tired of the many stories she constantly tells everyone about all of the personal problems she is having. Her life always seems to be filled with turmoil and drama and she feels the need to share every detail with you. You now find yourself trying to avoid her as much as possible, although this is challenging since it is a small practice. You realize that you are beginning to resent working with Olivia and it is affecting you positive attitude and job satisfaction. Additionally, you have observed that Olivia's stories have been overheard by patients and you worry about the professional impression this is giving for her, your providers and the practice in general. Finally, you realize that you can no longer continue this way and need to resolve this situation.1. Describe how you will address this issue with Olivia? 2.  Review the information you have learned regarding professionalism and share some positive strategies you could employ to resolve the issue. Also 3. How does the P.R.I.C.E. attribute of Engagement play into this process? 4. How will you continue to stay engaged after the testing process is over and you are working in the field?

Answer 1

UNPROFESSIONALISM

IT IS COMMISSION OR OMISSION OF ANY ACT THAT CAN HARM THE SAFETY AND WELFARE OF EMPLOYEES COMPANY OR PUBLIC

IT IS ALSO DEFINED AS VIOLATION OF ETHICAL CONDUCTS AND DISCIPLINARY ACTIONS SET BY AN ORGANISATION

1.HERE IN CASE OF OLIVIA,SHE IS REALLY BEING UNPROFESSIONAL BY SHARING HER PERSONAL ISSUES AT WORK AREA....we can deal with it as follows

DISENGAGEMENT:

keep distance with unprofessional individual at work

this would help us in making the person realise that we are not interested in that topic

It also portrays that we do not entertain such behaviour

DECIDING TO CONFRONT OR IGNORE:

You can confront or ignore

Disengagement is better most of the times but in case of olivia as she bring personal issues to job confronting her about her about her attitude is good option

CONSTRUCTIVE CONFRONTATION

  if there is need to engage in confrontation to deal with fellow employer's lack of professionalism talk about the actual problematic words or behaviour or not the person

Use "I statements" can be can be very effective

focus on your reaction rather than labelling at your colleague as unprofessional and it will be likely that she will be receptive of your concerns

ADDRESSING UNETHICAL BEHAVIOR:

In some cases ,it is needed that you report unprofessionalism behavior with higher ups of company .She must follow code of ethics

RECORDING AND REPORTING:

make a note of time,place,along with detailed statement about attitude in question

OFFERING HELP:

Direct approach is needed

quietly draw her aside and raising your concerns with him or her

LEADING BY EXAMPLE:

subtly point them in right direction but ensure the person's behavior doing this should be high standard--appropriately dressed,punctual,polite,good work,ethics

INVOLVING SUPERVISION:

If she is not changing with all the above efforts,involve supervisors

it should make her work positively rather than punishment

2)

PROFESSIONALISM AND POSITIVITY IN WORK AREA:

It is a belief system in which group members declare (profess) to each other and the public-- the shared competency standards and ethical values they promise to uphold in their work and with public.

professionalism can be taught,learned and assessed

professionalism involves CONFIDENTIALITY,CONTINUITY,TRUST ,HONEST AND COMPASSION

It is a basket of qualities that enables us to trust our advisors

COMPASSION ,ALTRUISM,CONTINUOUS IMPROVEMENTS,EXCELLENCE ,WORKING IN PARTNERSHIP WITH MEMBERS OF WIDER HEALTH TEAM,EXPERTISE,INTEGRITY ETC are involved in professionalism

Professionalism in nursing is about putting patients first,upholding ethics and bringing right attitude to job every single day

following should be followed to develop professionalism and to bring positivity

• customize care according to pt needs
• pro actively collaborate with other staff
• act with honesty and integrity especially when you are under pressure
• care comes first
• communicate clearly
• do not accept gifts for preferential treatment
• individual treatment ---treat them as individual with their own unique values beliefs and needs
• respect dignity
• provide privacy and protect the privacy
• never give info to unauthorised person
• work together
• high standards of care to be provided
• be punctual
• have rationale for the work you do
• acknowledge when the situation goes beyond your professional scope
• do not be afraid to ask for help
• do not plagiarise the work or professional assessment
• aspire to the highest level of professionalism and personal growth
• uphold reputations---be aware that all actions even outside the work area will have consequences
• do not bring personal issues in to the profession
• do not share personal issues with patients
• do not share patient details with others even with the close friends
• have honesty and integrity

3)

P.R.I.C.E

POSITIVITY

RESPONSIBILITY

INFLUENCE

CONSEQUENCE

ENCOURAGEMENT

P.R.I.C.E

PINPOINTING

RECORDING

INVOLVEMENT

CONSEQUENCES

EVALUATION

using all these techniques as discussed in the beginning we can try to bring about a change in the person and we can make him or her to adopt professionalism

there must be some positive influence in the work area

consequences should be explained to them

proper evaluation is needed time to time

involve them in good activities

encourage them and admire them when they have done good

pinpoint only the problematic areas and not the person

4)

Try to always be engaged in a good work

if the person has changed , work with him normally

give him or her a chance to rectify his mistake

be a role model to others

treat others with respect

do not discourage their good work or do not encourage unprofessionalism

to correct others we must be perfect so try to be professionnel

keep yourself engaged in patient work or in the assigned work and give 100 percent to the work you do

aim for the highest and make your organisation feel proud