Review the scenario presented and discuss how you would handle the situation:
Olivia is a coworker in the medical practice you are employed. When she was first hired you really liked her, however, you are growing tired of the many stories she constantly tells everyone about all of the personal problems she is having. Her life always seems to be filled with turmoil and drama and she feels the need to share every detail with you. You now find yourself trying to avoid her as much as possible, although this is challenging since it is a small practice.
You realize that you are beginning to resent working with Olivia and it is affecting you positive attitude and job satisfaction. Additionally, you have observed that Olivia's stories have been overheard by patients and you worry about the professional impression this is giving for her, your providers and the practice in general. Finally, you realize that you can no longer continue this way and need to resolve this situation.
Describe how you will address this issue with Olivia. Review the information you have learned regarding professionalism and share some positive strategies you could employ to resolve the issue.
1. How does the PRICE attribute of Engagement play into this process?
2. How will you continue to stay engaged after the testing process is over and you are working in the field?



Review the scenario presented and discuss how you would handle the situation: Olivia is a coworker...
Review the scenario presented and discuss how you would handle the situation: Olivia is a coworker in the medical practice you are employed. When she was first hired you really liked her, however, you are growing tired of the many stories she constantly tells everyone about all of the personal problems she is having. Her life always seems to be filled with turmoil and drama and she feels the need to share every detail with you. You now find yourself...
Susan began working the 3 p.m. to 11 p.m. shift as charge nurse 3 weeks ago. When the day charge nurse, Kim, gave her reports, she always complained about how difficult her day had been, how demanding the physicians were, and why she could not complete all of her work during her shift. For the first few weeks, Susan felt sorry for Kim and would finish Kim’s work without complaining as a way of helping out. As the new nurse...
How much to charge? CASE SYNOPSIS Many professionals are unaware of the ethical dimensions which often underlie routine decisions. To develop a proper moral compass, professionals must develop an ethical sensitivity so that ethical concerns are properly considered in decision-making. Ethical awareness will serve a professional well by allowing the professional to recognize and meet ethical obligations which might not always be initially obvious. Sally Thompson, a young CPA who has just started her own accounting practice, contends with a...
How much to charge? CASE SYNOPSIS Many professionals are unaware of the ethical dimensions which often underlie routine decisions. To develop a proper moral compass, professionals must develop an ethical sensitivity so that ethical concerns are properly considered in decision-making. Ethical awareness will serve a professional well by allowing the professional to recognize and meet ethical obligations which might not always be initially obvious. Sally Thompson, a young CPA who has just started her own accounting practice, contends with a...
Now that the semester is over, I want to ask you how you would divide 100% among your group members (excluding yourself): For example (for a group of 4 people, this could look like this and remember you are not including yourself so a group of 4 would require you to give me 3 percentages totaling a 100%): Jane 30 Harry 40 Betty 30 OR for a group of 5 (you would divide the total of 100% among 4 people):...
What advice would you provide to Kathleen with regard to the CMO
and Linda? Make sure you support your position(s).
From the onset, what would you recommend Kathleen do differently
the next time she is faced with a similar situation?
Tools* Download Human Resources in Healthcare Managing for Success Experiential Exercises Sexual Orientation Discrimination have been difficult because the health center Case was located in a rural county in Mississippi Note: This case was written by Brian Cooper: Kathleen was...
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ROLE-PLAY EXERCISE On Command Corporation PROCESS You have been assigned a role in the On Command Corporation case. Please read the general information (Introduction) about the case. Read and understand your role. Your teammates have different roles. Due the situation, you need to work with your team to produce an employee meeting, you have 15 minutes to present the statement and conduct the meeting – see the link attached with information about an employee meeting (you need to create a...