Question

Read the following problems and assess conflicts and choice of strategy.,Also, evaluate different types of conflicts in organizations and its influence on performance management.

Problem 1

Two work acquaintances consistently differ in their attitude and commendations regarding systems utilized in the department and projects undertaken in the department.

Problem 2

You have a dispute with a supplier. He refuses to take an action that he says is not required by the contract.

Problem 3

You believe that your boss insulted you and placed you in a bad light in the eyes of your peers. You are outraged.

Questions

1. Classify each problem as constructive or destructive.

2. Discuss what you would do to discover destructive and constructive elements and effects in each

    mentioned problem.

3. Apply the strategies; avoidance, management, or resolution, in each problem towards  

    organizational effectiveness.

4. Assess four types of conflicts and its impact on performance management.

Answer 1

1. Classify each problem as constructive or destructive.

Answer: The above mentioned problems are classified as constructive or destructive which are as follows:

• Problem 1: Here the problem is Constructive as there is a change in attitude and commendations of two acquaintances consistently based on the systems utilized and project undertaken as each project is different so working with different attitudes will bring in creativity and also shows various aspects of the project which were not seen before.
• Problem 2: Here the problem is Destructive as the supplier refuses to take the action which he says is not as per the contract this might lead to revocation of contract by supplier which will affect the business.
• Problem 3: Here the problem is Destructive as being outraged will affect the performance of an employee and might lead to disputes between employer and employee. This will also affect the work environment which is turn would affect the performance of other employees.

2. Discuss what you would do to discover destructive and constructive elements and effects in each mentioned problem.

Answer: Following are the ways to discover the destructive and constructive element of each above mentioned problem:

• Problem 1:
  • Analyse the behavior of two acquaintance,
  • Analyse the impact of their behavior of the management and work force,
  • The impact of their behavior will help in analyzing the type of conflict, etc
• Problem 2:
  • Analyse the contract,
  • Find out what actions the supplier is asked to carry out,
  • If such actions are not mentioned in the contract then such disputes are destructive which might lead to revocation of contract by supplier, etc
• Problem 3:
  • Analyse the situation between employer the employee,
  • Analyse if it is really an insult or a misunderstanding,
  • Here the employee's outrage will affect his performance as well as affect the work environment leading to low productivity and efficiency of other employee, etc

3. Apply the strategies; avoidance, management, or resolution, in each problem towards organizational effectiveness.

Answer: Following strategies are applied in each above mentioned problem towards organizational effectiveness:

• Problem 1: Here the strategy of Avoidance must be applied as long as the attitude and commendation of two acquaintance does not affect the organization's effectiveness negatively.
• Problem 2: Here the strategy of Resolution must be applied as the dispute between the organization and supplier must be resolved to carry out the smooth functioning of the business which will help to increase organizational effectiveness.
• Problem 3: Here the strategy of Management must be applied as employees contribute at a large for the productivity and organizations effectiveness, employee's outrage will affect the work environment leading to low productivity due to which management must handle the employees with utmost care without hurting their emotions.

4. Assess four types of conflicts and its impact on performance management.

Answer: Following are the four types of conflict that have a impact on performance management:

1. Intra- Personal Conflicts / Conflicts with individual himself: This type of conflict is within a individual himself. His goals and objectives are different from that of the organization. This type of conflict will result in low productivity by the individual employee. Employees here are most stressed, have low confidence and does not contribute their full potential.
2. Inter-Personal Conflicts / Conflicts with others: This type of conflict arise between two colleagues who have different opinions, views, personality, attitude. Conflict between two employees mostly hamper the work environment leading to low productivity often it might lead to high employees turnover if management does not provide proper care for such conflicts.
3. Intra-group Conflicts / Conflicts within a group: Here the conflicts mostly arises due to disagreement between two group members or with group members and group leader. People with different personality, attitude, behavior comes together to work on certain project where such conflicts are common. If not managed properly such conflicts might affect the working of the whole organization.
4. Inter-group Conflicts / Conflicts With other groups: Here difference in group project, time, results, etc might lead to conflicts between two different groups. This type of conflict affects the organization's performance at large as there are more number of employees engaged in such conflicts.