Question

1. Software is a manual process that is automation. Old processes include mailing checks for bills versus new on-line bill payments. Discuss and provide examples of automated processes and discuss the value.
2. Discuss processes and the Transformation Process, discuss the advantages
3. Chapter 2 Discuss ERPs, Supply Chain and CRM systems. Define them discuss their value, discuss the architecture and the value of each. Who are the tailored for?
4. Discuss how the internet impacted the business world, the culture, business processes.
5. Discuss security risks, copyright issues, privacy issues brought on by technology
6. Discuss disruptive technology and provide examples, discuss which old processes were replaced.

Answer 1

automation help organizations streamline critical processes to reduce the complexity of managing multiple tasks for one process.Automation is the technology by which a process or procedure is performed with minimal human assistance.^[Automation or automatic control is the use of various control systems for operating equipment such as machinery, processes in factories, boilers and heat treating ovens, switching on telephone networks, steering and stabilization of ships, aircraft and other applications and vehicles with minimal or reduced human intervention.Automation covers applications ranging from a household thermostat controlling a boiler, to a large industrial control system with tens of thousands of input measurements and output control signals. In control complexity, it can range from simple on-off control to multi-variable high-level algorithms. While robotic process automation focuses on software robots that handle individual tasks that mimic human interaction.

values:-companies in highly regulated industries such as insurance and banking are finding that automation is a cheap and fast way of applying superior capability to the problem of compliance. You also get better customer service because you’ve got more power in the process. A company that receives lots of customer inquiries, for example, can free staff to deal with the more complex questions.There are benefits for employees, too. In every case we looked at, people welcomed the technology because they hated the tasks that the machines now do and it relieved them of the rising pressure of work. Every organization we have studied reports that it is dealing with bigger workloads.

Discuss processes and the Transformation Process, discuss the advantages:-

Multitasking is a method to allow multiple processes to share processors (CPUs) and other system resources. Each CPU (core) executes a single task at a time. However, multitasking allows each processor to switch between tasks that are being executed without having to wait for each task to finish. while Transformation Process is activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides outputs for customers or clients. Where the inputs are raw materials Where the inputs are information or people, the nature of the transformation may be less obvious. For example, a hospital transforms ill patients (the input) into healthy patients (the output)., it is relatively easy to identify the transformation involved, as when milk is transformed into cheese and butter.

advantage:-Transformationa process is  activity or group of activities that takes one or more inputs, transforms and adds value to them, and provides outputs for customers or clients.

is the integrated management of main business processes, often in real time and mediated by software and technology.

ERP is usually referred to as a category of business management software is typically a suite of integrated applications that an organization can use to collect, store, manage, and interpret data from many business activities.The ERP system integrates varied organizational systems and facilitates error-free transactions and production, thereby enhancing the organization's efficiency. However, developing an ERP system differs from traditional system development.

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.he focus is on creating value for the customer and the company over the longer term” . When customer value the customer service that they receive from suppliers, they are less likely to look to alternative suppliers for their needs . CRM enables organisations to gain ‘competitive advantage’ over competitors that supply similar products or services .CRM also helps a company identify and reward its most loyal customers to retain and expand their business via targeted marketing .Hence retaining customers becomes easier. Retain CRM tools help keep customers happy by providing superior service from a responsive team of sales and service specialists. Enhance CRM software tools can help businesses acquire new customers by improving efficiency in contact management, sales prospecting, selling and direct marketing.

Who are the tailored for? sorry but i m not sure about this question

Discuss how the internet impacted the business world, the culture, business processes.:-

A business' ability to communicate with its employees, customers and associates changed dramatically when the Internet yielded new communication tools. Email and instant messaging have changed the face of business communication.With the advent of Internet marketing, a business must stay abreast of the needs of its customers. Competition is no longer localized; a business now has competition all over the world. It is imperative that a business know what its customers want and deliver it. Surveys, questionnaires, feedback forms and comments on a website can be used to monitor a business' customers' needs.Businesses use the Internet to research new product ideas, new methods of creating products and pricing information. A business can also research the competition to see what products and services are offered. If a company is looking to expand into a particular location, the Internet can be used to research the population, its needs and what products and services would sell best in that area.

Discuss security risks, copyright issues, privacy issues brought on by technology:-

In a system of e-filing, documents may be exchanged between numerous parties and computer systems. These include transmissions between client, legal practitioners and the Court and transmissions between individuals within a legal practice or client company. Modes of document transmission may vary from the exchange of floppy disks or CDRoms, transfer via a LAN or intranet system or transfer via the Internet or an extranet system.Currently, personal information relating to legal proceedings is kept stored by the Courts and legal practitioners long after the matter has been closed. Electronic storage increases the ease and reduces the expense of storing larger amounts of information. A change from paper to electronic records requires a change in the security procedures and devices protecting stored information.

Discuss disruptive technology and provide examples, discuss which old processes were replaced.:-

Disruptive Innovation refers to a technology whose application significantly affects the way a market or industry functions. An example of modern disruptive innovation is the Internet, which significantly altered the way companies did business and which negatively impacted companies that were unwilling to adapt to it.disruption theory is in danger of becoming a victim of its own success. Despite broad dissemination, the theory’s core concepts have been widely misunderstood and its basic tenets frequently misapplied. Furthermore, essential refinements in the theory over the past 20 years appear to have been overshadowed by the popularity of the initial formulation. As a result, the theory is sometimes criticized for shortcomings that have already been addressed.he term “disruptive innovation” is misleading when it is used to refer to a product or service at one fixed point, rather than to the evolution of that product or service over time. The first minicomputers were disruptive not merely because they were low-end upstarts when they appeared on the scene, nor because they were later heralded as superior to mainframes in many markets; they were disruptive by virtue of the path they followed from the fringe to the mainstream.Recent disruptive technology examples include e-commerce, online news sites, ride-sharing apps, and GPS systems.in their own times, Even a startup with limited resources can aim at technology disruption by inventing an entirely new way of getting something done. Established companies tend to focus on what they do best and pursue incremental improvements rather than revolutionary changes. They cater to their largest and most demanding customers.the automobile, electricity service, and television were disruptive technologies.