19. Michael wants to improve his interpersonal communication. You may recommend that he _________. A. increase...
19. Michael wants to improve his interpersonal communication.
You may recommend that he _________.
A. increase his exposure and the amount of feedback he hears and
receives
B. decrease his exposure and the amount of feedback he hears and
receives
C. decrease his exposure and increase the amount of feedback he
hears and receives
D. increase his exposure and decrease the amount of feedback he
hears and receives
Homework Answers
Answer: A (work environment context)
Interpersonal communication occurs between two interdependent people having knowledge of one another. It could be between two friends, sisters, brothers, lovers, son and mother, son and father, husband and wife, employee and employer, teacher and a student etc.
The social exchange theory states that satisfaction of self-interest of both parties is required to enhance the interpersonal communication and relationships maximizing the rewards and minimizing the costs. Marriage relationships are closely tied with this theory with couples becoming more intimate on sharing a lot of personal information amongst themselves (feedback). The marital relationship fails when the personal information is leaked to the public (exposure) by either of the parties.
Based on the interaction with the person and the situation, the exposure and amount of feedback differ considerably across various persons. In a work setting, Michael must adopt the following measures “increase his exposure and the amount of feedback he hears and receives” to improve his interpersonal communication to certain limits.
Feedback is a person’s reaction to a product or performance and is used as the main basis of improvement. Hence Michael has to increase the amount of feedback he hears and receives to improve his interpersonal communication.
According to Investopedia, exposure is a condition or a situation that likely causes harm to a person when certain limits are exceeded. An example is overexposure to radiations is dangerous to the health of the individual. Hence it is recommended that Michael must increase his exposure to a certain extent in the job. As more exposure leads to more feedback but overexposure becomes dangerous to Michael in a work setting.
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