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Describe some of the current considerations (or issues) that influence ‘product/service’ design at Tim Hortons. Provide...

Describe some of the current considerations (or issues) that influence ‘product/service’ design at Tim Hortons. Provide evidence to support your answer.

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Tim Horton's offerings include high quality coffee, rose coffee, delicious tea, cooking soup, fresh sandwiches, hot sandwich packaging and fresh cakes. As the company grows, it is driven by concerns about "product design" and "timely" operational management concepts.

Operational management is the science and art of ensuring that goods and services are successfully created and distributed to customers. Applying OM principles means a solid understanding of people, processes, and technologies and how they are incorporated into the business system to create value.

The way goods and services are designed and managed and the "processes" that create and maintain them can distinguish between happy or unhappy customer experiences.

Operational management is the only function by which managers can directly influence the values ​​offered to stakeholders, customers, employees, investors and society. Effective operational management is necessary to provide the high quality goods and services that customers need to motivate and develop the skills of the people who actually work by maintaining efficient operations to ensure adequate profits from Investment and environmental protection.

Operational management focuses on the careful management of the production and distribution process of products and services. Extensive activities often include the creation, development, production and distribution of products. Related activities include purchasing management, inventory control, quality control, warehousing, logistics and process evaluation. Strong emphasis on efficiency and effectiveness of the process. Thus, operational management often involves extensive measurement and analysis of internal processes. After all, the nature of how operations are managed in an organization depends largely on the nature of the products or services within the organization, such as retail, manufacturing, or wholesale.

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