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Describe some of the current issues that influence the 'product/service design' of best buy? give some...

Describe some of the current issues that influence the 'product/service design' of best buy? give some references, please.

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Answer #1

Some of the issues with the service design of Best Buy are as follows:

  • The company does not have a highly responsible customer responsive service strategy. This strategy has been adopted by market leader Amazon and has helped Amazon to develop a niche and loyal customer segment for itself
  • The company is not offering products at the best possible price. This is affecting the consumer base of the company, who are getting shifted to other brands
  • The company does not have a dedicated distribution network like the competing companies like Amazon and Wal-Mart. This significantly impacts the degree of customer responsiveness of the company.

References:

  • The end of an era for Best Buy by Timothy Green
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