Question

33) Which of the following are organizational practices and policies that might impact an employee’s performance? *

1 point

conflict between work and family demands

insufficient job training

management–employee conflict

unclear or constantly changing work requirements

34) What is the best course of action for dealing with continued ineffective performance? *

1 point

Schedule the employee for retraining.

Take appropriate disciplinary action.

Modify the working conditions to increase job satisfaction.

Transfer the employee to another department.

38) What is the benefit of a customer review that is not always evident with other review processes? *

1 point

It can identify if the employee is following procedures.

Customer reviews can reveal a problem with the employer’s product or service.

If multiple dissatisfied responses are received, the problem may be departmental.

It is an unbiased view of the employee.

39) Organizations frequently refer to “intellectual capital” as their competitive advantage. What is intellectual capital? *

1 point

individual learning and organizational development

human capital and individual competencies

organizational learning potential leading to organizational knowledge

the combination of human capital and organizational support

Answer 1

Answer 1- Insufficient job training.

Explanation- If the policy and the procedure of the organization is not appropriately effective then it might impact on employees performance. The other option also do affect the employees performance but they are not directly associated with organization's policies and procedures like training programs and procedures.

Answer 2- Modify the working conditions to increase job satisfaction.

Explanation- Other options can be worked out but the best is to improve the working conditions so that the employee satisfaction can be enhanced which eventually will increase the performance as it is evident that satisfied workers perform better than unsatisfied ones.

Answer 3- It is an unbiased view of the employee

Explanation- Other review processes might be tends to show a biased view of the employee due to the personal relationship of the employee with the reviewers but in case of customer the probability of biasness is very low.

Answer 4- Human Capital and individual competencies.

Explanation- The human capital and individual competencies are unique to any organization because different individuals poses knowledge, skills and abilities differently and therefore it create an intangible competency for the organization.